CFAD - Michele Brock
1. Reminder: CFAD Fundholder Portal Software Changes
CFAD is nearing a software change that will affect how those who have funds with us access CFAD fund statements, learn of eligible distributions and more. The new portal will have many enhancements compared with what is available now. Two of those enhancements include:
- Selection of your organization’s distributions online vs. via paper
- No more deadline for deciding distributions by early June at the end of the fiscal year for the next year. Authorized representatives will be able to log in and select distributions any time from July 1-Apr 15 of the current fiscal year.
Because of the timing of this change this year, fundholders will not receive notification of the next fiscal year’s eligible distribution until mid-May (versus early May). We apologize for any issues that may cause this year only.
We will email a user manual and login credentials to fundholders in early May. Please watch for those. To ensure a smooth transition as possible, we will offer virtual user training sessions in May and encourage fundholders to register for one of these to learn how to use the software. Sessions are scheduled for an hour to allow for any questions but likely will be briefer. It may be helpful for the authorized representative and the main user (if different) to attend together.
May 20, 2025, 9:30-10:30 a.m. OR May 22, 2025, 1:30-2:30 p.m.
We understand that change can be challenging, but we are committed to supporting you throughout this process. Your participation in these training sessions will ensure a seamless transition and empower you to make the most of the enhanced portal. We look forward to better serving fundholders through these enhancements.